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Smart WiFi Plus - pairing issue

gwe47
Contributor
Contributor

‎07-12-2024 11:48 AM

Hello,

I've recently changed to EE from BT and received a Smart Hub + and Smart WiFi + Extender as part of the deal.  I am after some advice or re-assurance that the Smart WiFi + is working as it's supposed to.

EE insists that their app is the best way to manage their devices.  I therefore first attempted to add the Smart WiFi + extender using this.  After repeated attempts, with factory resets of both devices in between, the result is always that the extender seems to pair (the LED is solid aqua) but the App after several minutes returns an error that it's unable to find any extenders - try again etc.

The Hub Manager looks like this in the relevant screens.

Advanced WiFi SettingsAdvanced WiFi SettingsNetwork devicesNetwork devicesAs highlighted, the Smart WiFi Plus shows in connected devices, but it doesn't seem to be recognised as an extender.  There are 0 devices listed as connected to extenders.  We used to have a BT Smart Hub 2 with extender dishes, and with this it was possible to see the extenders in the Hub Manager, and also see which devices were connected to which extender.  It seems to me that this EE kit is not working as it's supposed to be but looking for comments from other owners of the same kit, or experts and so on here.

As part of troubleshooting I've attempted to pair it using Ethernet also.  Same result.  Also using the "add extender" dialog in the Advanced WiFi settings always fails, but it does actually pair the extender at some level (LED turns solid Aqua).

Thanks for any tips.

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21 REPLIES 21
bobpullen
Scholarly Contributor
Scholarly Contributor

‎21-03-2025 12:13 PM

Replying to some old post here but...

@gwe47 - I had a similar problem when using my own DHCP server. I posted a convoluted workaround some time ago here.

I've since found that you needn't do this though on the more recent 2.x firmware builds. Everything works as expected without me having to tinker around with DHCP config files. I have factory reset since my SH Plus was upgraded which may also have helped.

@ChrisCornwall19 - Your symptoms sound a little different but again, would be interesting to know if you still see the same following a factory reset on the latest firmwaret.

@Luckybob28 - Your problem sounds completely different. It's a different hub type and your symptoms aren't the same i.e. nothing is actually connecting to your extenders. Are you still having problems? 

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Luckybob28
Contributor
Contributor

‎22-03-2025 12:19 PM

Wifi 7 and 3 extenders - awful Wifi after moving from BT - had endless problems. 

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