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Smart Router with Discs

XRaySpeX
EE Community Star
EE Community Star

Posted in the open:


@Vennwood wrote:

Hi There I wonder if you can help me.  I have the black EE smart router but the WIFI coverage is very poor.  I have been trying to see if I can upgrade to this Smart Router with Discs (white router ?) but the EE website is less than helpful and would these discs help?  How do I get to speak to someone who help me with price, availability and expected coverage?

Many thanks in advance


If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Vennwood : You need to call CS & ask for the SMART WIFI FROM EE to be added on to your BB package after discussing any of your queries. It costs £10 pm on top of your normal BB fee.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Vennwood  if you want a smart disk it’s £10 extra on the cost of the BB tariff or you can purchase these outright from EE from around £75 each ( you can have up to 3 link to the router.  
You can also purchase the white router outright from EE for £200 if you don’t want to change your BB tariff 

EE SMART ROUTER    EE SMART DISK 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Vennwood
Skilled Contributor
Skilled Contributor

Thanks Xray and Chris - just spoken to EE CS and upgraded - so fingers crossed that it all works - I've got 14 days to try or return.

XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP