Broadband upgrade offers that haven't been recieved

Misspiglet100 · ‎29-10-2022

I have upgraded to full broadband this last month but I was told I would recieve 20gb data on my phone and a free years xbox game pass. I have not recieved either please can you sort thus issue for me.

Thankyou Pauline

XRaySpeX · ‎29-10-2022

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎29-10-2022

@Misspiglet100 Any extra data added to your pay monthly contract will be added once your phone tariff monthly cycle starts again. It’s not add before the monthly cycle

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.