22-03-2023 06:07 PM
My Smart Hub is playing up I have downloaded the following stats but haven't got a clue what to do next.
Product name | Smart Router |
Serial number | 2.01E+09 |
Fireware version | v0.05.02.02081-EE (Wed Feb 8 11:32:48 2023) |
Board version | R01 |
GUI version | 1.2 06_07_2022 |
DSL uptime | 0 days 0 Hours 17 Mins 27 Secs |
Data rate | 10.0 Mbps / 34.9 Mbps |
Maximum Data rate | 14.3 Mbps / 35.4 Mbps |
Noise margin | 8.4/4.2 |
Line attenuation | 9.9/20.6 |
Signal attenuation | 9.9/22.4 |
VLAN id | 101 |
Upstream error control | Off |
Downstream error control | Off |
Data sent / received | 54.6 MB Uploaded / 1.5 GB Downloaded |
Broadband username | PRODUCTIONHQNUN508112042@fs |
2.4 GHz wireless network name | EE-X9A16S |
2.4 GHz wireless channel | Smart (Channel6) |
5 GHz wireless network name | EE-X9A16S |
5 GHz wireless channel | Smart (Channel44) |
Wireless Security | WPA2 (Recommanded) |
Wireless mode | Mode 1 |
Firewall | On |
MAC address | CC:D4:2E:8E:33:37 |
Software variant | - |
Boot loader | 0.1.7-EE (Fri Sep 20 18:43:31 2019) |
The BT speed test was executed sucessfully - it says.
PING 22 ms
DOWNLOAD 20.02 Mbps
UPLOAD 545.97
Can anyone help please?
Many thanks
22-03-2023 06:16 PM
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Which EE BB product do you have?
What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.