cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Hub Pro Firewall - unable to change settings

eddieitrax
Explorer

I would like to either configure or switch off the Smart Hub Pro firewall.  Does anyone know how to do this?  There is no option under advanced settings->firewall

I am trying to diagnose an issue that I think is occuring due to double NAT and my OPNsense environment, and the problem looks to be my Smarthub either not translating, or dropping return (ICMP) packets.

Thanks for the help

Eddie 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

The Firewall cannot be turned OFF. You could put your device in the DMZ.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

The Firewall cannot be turned OFF. You could put your device in the DMZ.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks, I already tried that and am getting the same problem, my packet captures clearly show that traffic from my internal VLAN's are exiting OK, I can see the NAT taking place, but upon return, the packets aren't being correctly readdressed and routed back to the origin.

I don't suppose you know if the router has a bridge or pass-through mode that can be enabled somehow?  That's the way I've handled this in the past.

No, it doesn't.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP