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Smart Hub Plus with Wi-fi issues

Monkey4899
Contributor
Contributor

‎13-12-2023 06:59 PM - last edited on ‎14-12-2023 08:45 AM by

I'm having the same issues, had 2 engineer s out can't find anything wrong but ee have said my speeds are slow, I have just got off the phone with ee and have admitted there is a known problem with the smart hub 2 and are apparently trying to fix it. I was advised to stay and don't leave until they can fix it, but they said as the know about the issues that I can leave no questions asked. Hopefully this might help people just call and tell them if you are experiencing slow wifi, devices not connecting and wifi 6 not working.

 

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎13-12-2023 09:18 PM

@Monkey4899 : The EE Smart Hub 2 only supports WiFi-5. You must have a Smart Hub Plus to be able to use WiFi-6.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Monkey4899
Contributor
Contributor
In response to XRaySpeX

‎13-12-2023 10:51 PM

Thanks for the response, 👍Everytime I've spoken to ee they have said that smart hub 2 is wifi 6, I will be asking them to confirm and asking them to listen back telephone conversations , they have tried to fob me off every time, I'm sick of it

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XRaySpeX
EE Community Star
EE Community Star
In response to Monkey4899

‎13-12-2023 10:58 PM

@Monkey4899 : Are you sure it's an EE Smart Hub 2? Post a pix to confirm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Monkey4899
Contributor
Contributor
In response to XRaySpeX

‎16-12-2023 12:37 PM

Sorry for the late response. I have been told this is a smart hub 2 but I'm not sure , what do you think it is?

Thanks in advance for your help 

IMG20231216123511.jpg

 

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Monkey4899
Contributor
Contributor
In response to Monkey4899

‎16-12-2023 12:42 PM

Screenshot_2023-12-16-12-40-15-46_680d03679600f7af0b4c700c6b270fe7.jpg

 this is the highest speed result I've had on wifi at 1 foot away from hub and I'm supposed to be on full fiber 900🤔

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Monkey4899

‎16-12-2023 01:34 PM

That's a Smart Hub Plus. The label on the bottom will say "Smart Hub SH31B".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP