Smart Hub Plus Firmware updates

[Profile closed]

My Smart Hub Plus router is currently running firmware version r1.35.0-R-1138091-PROD-83002. I've just set up an EE service for my parents, and their Smar Hub Plus updated and is running r2.68.11-R-1260390-PROD-83002.

The newer firmware has two key differences:

1. a "compatible WiFi mode", which seems to broadcast two SSIDs: the main one, and a secondary one with the same name followed by "-comp". Each SSID can have diffrent security, so the main one can have WP3 enabled, and the "-comp" one can have WP2, so devices that don't support WP3 can still connect, but are separated from the main network. 
   
2. signifincantly, DDNS, is back in the advanced options, and can be configured to work with popular sevices like NoIP. 

I really need the latter service. How can I get my router to update to the latest firmware? If it's necessary for EE to trigger that from its side, can any of the EE staff here help me to do that, please?

[JimM11]

@dellybeanhead Where are you trying to turn on/off the safe search feature for the router?

[dellybeanhead]

Just want it to work. Switch on. Which it never has done. Why do you ask? Strange question.

[JimM11]

@dellybeanhead Safe search was working, stopped working weeks ago, with the we cannot show you the status now, and wither it is an app failure, a waiting on match for the FW who knows. Not sure why you would find the question strange if you were keeping up with all the posting's. If it has never done for you then how long have you waited for this. If there was just a filter issue on that one could see so, but it only stopped the switch on/off recently.

[Huggons1]

Updated to r2.68.18-R-1303195-PROD-83002

 2.36.4 in the night 

[JimM11]

@Huggons1 One of the EE Staff had posted that the rollout was suspended version wise as the (FW) it had caused an oops with the EE TV unit's but was due to commence again so looks like it as you have been updated.

[Pras1011]

Would the firmware update even if I am not on EE (I am Three and using a 5g modem in passthrough and plugging it into the EE Smart Hub Pro)?

[XRaySpeX]

@Pras1011 : No, you need it to be on the EE BB network.

[Pras1011]

What about using a EE sim?

[XRaySpeX]

@Pras1011 : That's not on a BB network. It's on a mobile network. There's no way it'll be updated if you are not an EE BB cust.