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Smart Hub 7 Pro

Grandalise
Investigator
Investigator

Hi Could anyone shed some light on a problem i am having with our Tapo security cameras ?, ever since we upgraded to the EE smart hub 7 it keeps disconnecting them from the WiFi and wont let them reconnect, we have tried contacting EE and they blame the cameras but having contacted Tapo they say there is no problem with them, we have tried several different makes of camera but they all do the same I.E they will stay on maybe a day or sometimes less before disconnecting and none of them will re start back onto WiFi, we never had this problem with our other BT router before we changed to the EE one but EE wont have this they say it should still work the same, we have also tried changing channels and to compatibility mode but still have the same problem, any help would be gratefully received.

Thank You G

10 REPLIES 10
Grandalise
Investigator
Investigator

Thank you every one for your in-depth replies you have been most helpfull