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Smart Hub 7 Pro Firmware not updated to the latest version

NealB71
Explorer

Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?

The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since this which the latest being FW: r3.35.24-R-1648110-PROD-84001.

The reason I am asking is due to not being able to set a static IP of my choice to any of my devices, which the latest firmware version is supposed to fix.

Is there anyway to force the update or update the hub and extenders manually?

Any help would be gratefully appreciated.

20 REPLIES 20
ILikeCoffee
Investigator
Investigator

Very odd way of doing things..