Smart Hub 7 Pro Firmware not updated to the latest version

[NealB71]

Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?

The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since this which the latest being FW: r3.35.24-R-1648110-PROD-84001.

The reason I am asking is due to not being able to set a static IP of my choice to any of my devices, which the latest firmware version is supposed to fix.

Is there anyway to force the update or update the hub and extenders manually?

Any help would be gratefully appreciated.

[ILikeCoffee]

Very odd way of doing things..

[KaBoom786]

Hi Linzi,

As of today 13 April 26 can you confirm what is the latest version pretty please?

[Leanne_T]

Hi @KaBoom786 

Thanks for coming here. 

@JimM11 has provided information in the thread to help with the firmware. 

Leanne.

[rmajkla]

Can you send me a direct download link as my router has been hacked... 

[XRaySpeX]

@rmajkla : There is no repository of router f/ware from which they may be d/loaded. EE will auto update your f/ware in its own time, usually overnight. What version is showing currently?

How & why do you think your router has been hacked? It would be most unusual, if not impossible.