Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Hub 7 Plus

Flavio97
Visitor

‎17-04-2026 06:59 PM

I recently renewed my broadband to full fibre 900 standard and was wondering as new customers are getting smart hub 7 plus with their new contracts how do existing customers receive the new smart hub 7? As I’m currently still using my smart hub 6. I have called 150 to ask about this and I was told that I would need to upgrade to the 1.6gb which would cost 72.99. But new customers are getting this on any standard package.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-04-2026 08:11 PM

But you're not a new cust! You will continue to use your existing EE SH 6+ as it is suitable for all FF up to 1 Gig.

Your Pre-contract Information & Contract Summary would have confirmed this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful