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Smart Hub 7 Plus now shows as Smart Hub 7 Pro in the App

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ILW53
Investigator
Investigator

‎20-10-2026 02:49 PM

Hello

I had EE installation of FTTP a week ago.  The Smart Hub 7 Plus (SH35A)  was installed and worked well - the router showed as Smart Hub 7 Plus in the app.  It communicated seemlessly with my 7 Plus extender and every device in the house.  I could run speed checks.

Today the app identifies the router as Smart Hub 7 Pro in the app (I haven't changed my router).  It seems to have stopped communicating with my Wifi Extender 7 Plus.  Also I can't get to run a speed check.

This morning (at around 03:25am) the Lightwave hub attached to the Wifi extender logged that it had lost contact with the main hub.

Is any aware of an issue that could have caused this?

Thanks,

Ian.

 

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ILW53
Investigator
Investigator
In response to JimM11

‎22-10-2026 03:14 PM

Hi JimM11

The iOS version of the EE app also shut down on Tuesday evening for an update.  This has fixed the problems that I was having and the smart home devices are back up and running.

Thanks for your communications on this matter - much appreciated.

Ian.