Smart Hub 7 Plus does not retain wifi settings

[DigiVIV]

The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!

I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are separate SSIDs for the 2.4 and 5 GHz bands).

But whenever the hub restarts it reactivates 2.4Ghz for the "Main" wifi.

It keeps the 5Ghz off for the "Compatible" wifi, so clearly is half listening to me!

Am I missing something, or is this just a bug that needs fixing? (And if the latter, could EE fix it please, pronto?!...)

[JimM11]

@DigiVIV That is the case, you cannot channel fix the EE Plus 7 smart hub down or up, nor wither it's going to be 80/160Mhz, that's the nature of the hub, Pro may be better with 6Ghz free and clear of DFS, but that has it's own issue. You may want to drop back to wifi 5 and get a AP close to your mac, that will help the 5Ghz probably be more stable. Are you close to an airport or radar station, glasgow airport / prestwick airport both 20 miles either way, and no issues with DFS, but do have my Asus set for channel's selected, 36 (42) on 80Mhz, and 100 (114) on 160Mhz, no issues at all for the two separate 5Ghz bands. 2.4Ghz currently all sitting on CH11... My old Asus wifi 4 but with 5Ghz support hated the EE Smarthub 6 Plus, and flipped between the 2.4/5Ghz also, AP close to it fixed that out and it stuck hard 5Ghz all the time, even on combined or separate ssid's just like you are trying to do!

[DigiVIV]

Thanks @JimM11   If only EE would provide a little more control over the wifi settings (as well as ensuring that available settings are retained!) that would solve a lot of problems. But otherwise, yes, looks like alternative APs, proffering older standards may be required. Am quite near an airport and approach path.

Just really annoying, because better firmware / UX would save so much hassle. There's no technical reason why the Smart Hub 7 Plus can't be a perfectly good wifi router for the whole range of technologies actually in use today.

[JimM11]

@DigiVIV You may just have to hold off until @bobpullen get's a little time to play and see what is going on with the Plus for you with it not holding the channels and switching back on with the Main wifi one, 2.4Ghz/5Ghz that is a feature on/off power to channel test and jump away from nearby signals with neighbours etc. Approach path for me is directly overhead both in/out but does not seem to affect the Asus in the slightest.