Slow Full Fibre 100

Rooneyj
Contributor
Contributor

‎22-03-2023 11:20 PM

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 Hi, I am.experiencing very slow download speeds across both wifi & wired connections. I would appreciate any support in fixing this issue.  thanks.

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎23-03-2023 12:57 AM

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rooneyj
Contributor
Contributor
In response to XRaySpeX

‎23-03-2023 01:08 PM

Screenshot_20230323-130433_Samsung Internet.jpg

 

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XRaySpeX
EE Community Star
EE Community Star

‎23-03-2023 01:50 PM

Was that speedtest done wired?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rooneyj
Contributor
Contributor

‎24-03-2023 07:22 AM

wired.

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Leanne_T
EE Community Support Team
In response to Rooneyj

‎24-03-2023 11:41 AM

Hi @Rooneyj 

Thanks for coming here. 

I would suggest reporting this to our Broadband Care team, they will be able to get this looked into in more detail for you. 

Leanne 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎24-03-2023 01:58 PM

As a sanity check would you post the Home > Status page of the router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Nivag80
Investigator
Investigator

‎24-03-2023 02:08 PM

Do you know a New cusomter on Fibre 100 Max who has never been with EE is going to be paying a lot less than you come April 1st

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