No internet at home address

[rosalindcrawley]

Hi,

I have no Internet at my home address x xxxxxx xxxxxxx, xxxxxx xxxxxx, xxxx xxx and I have tried really hard to fix it, but to no avail. Please can you see if you can identity the problem your end and possibly send me a new router as it is quite old now?

Many thanks,

xxxxxxxx xxxxxxx

Mobile number: xxxxxxxxxxx (EE customer) Landline: xxxxx xxxxxx

Email: xxxxxxxxxxxxxxxxxxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Hi @rosalindcrawley,

Welcome to the EE Community. 🙂

What problems are you experiencing with your home broadband?

Have you lost service altogether or is it intermittent?

Which router are you using?

James

[Northerner]

Hi @rosalindcrawley 

If you have a fault router then speak to EE CS and ask forca replacement.

Thanks 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?