Sky to EE switching offer

[Jimbo2024]

Hi

I’ve switched from Sky to EE broadband due to the £300 switching offer. 
The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges and a screenshot from my Sky app showing the debit adjustment charge. Can anyone suggest how I resolve this? 
Spoken to Sky and they can’t/won’t send me a pdf final bill. I can’t be the only person in the world that this has happened to.

cheers

[DaveLean]

Thanks, I have followed the process. Sky refuse to cancel my contract. The EE salesman said they take care of everything but that isn’t the case. They only take care of the broadband. I’m left with paying twice for the same service

Sent from David Leans iPhone

[L8Again]

The new switching service includes guaranteed service payments when things go awry. From the OFCom website:

‘On the day of the switch, once your new service has been confirmed to be working correctly, your new provider will notify your old provider to cease your existing service and you should not be charged for any notice period charges beyond this date. Any loss of service that occurs during a switch should not be longer than one working day.

Under our new rules, providers will also have to compensate you in an easy and timely manner if things go wrong, for example, if you are left without a service for more than one working day, or if they miss any service or installation appointments. Providers must pay such compensation within 30 days of the completion of a delayed switch, or the date of any missed appointment.’

[XRaySpeX]

@DaveLean : EE will take care of everything to do with your BB migration but your TV contract is another matter. Accordingly claiming your leaving fees from Sky would not include any for a TV service.

[Mustrum]

@DaveLean  the complete Ofcom rules are listed here - https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/ 

The EE complaint process is https://www.broadband.co.uk/providers/ee/broadband/EE-broadband-customer-service-complaints#:~:text=... 

No one on here has access to account details, hope the information above helps.

[DaveLean]

Why did the EE salesman guy tell me they will pay up to £300 on receipt of final bill from Sky? Listen to the recording if they record them

Sent from David Leans iPhone

[JimM11]

@DaveLean The help link to EE switching credit below.

Switching Credit | Broadband Help | EE

[Mustrum]

@DaveLean  this is a customer forum, not customer services, no one has account access.

Have you read the links posted? Or followed any of the suggestions?

[Binkstink]

I've had exactly the same problem. I've send details to EE showing the termination charge from sky on a sky email but because it isn't in a final bill formate sky won't accept it. It's a total joke and a rip off. I'm disgusted. I've been with EE for 22 years. I won't be staying when it comes to renewal. 

[DaveLean]

When I complained EE said the offer is spelled out in our terms. They are right. The sales guy deceived me but I’m over it now. When I got my final bill from Sky I sent it to EE and they paid the part of the bill they are obliged to under the terms of the move.

No apology for the deceit by the telesales person so their renewal price will need to be very good when the contract ends because I will be looking to leave at renewal time if it isn’t.

Sent from David Leans iPhone

[Benki]

Exactly the same. I was told in store that it was easy to do. I’ve 3 months of my contract left with sky tv. It comes in far less than £300. Sky refuse to let me leave early. Sky said I could pay for the remaining 3 months upfront putting my account in credit but ee we won’t accept this.they want a ‘final bill’ which they KNOW sky won’t provide. 

When I complained in store I had been mis-sold, they said that the issue was with Sky and not them and that there is an ongoing case with ofcom regarding early termination. EE are clearly aware that this is an issue but continue to sell packages under the false premise that they will pay off a contract. They won’t. They are asking for documents they know full well Sky won’t provide. 

I’m taking this as far as I can.