I’m currently with Sky with a termination fee. I had been looking for the best deal and who would cover the termination fee.
initally I thought about moving to Virgin, however due to online gaming in our house, apparently you can experience high latency. Which in turn doesn’t help with lag.
i’d seen EEs 1.6 gig offer and initially was put off by the £47 cost. I then saw through uswitch, you can get it for £34 a month. Plus EE will cover the termination fee.
so I do a little reading up on EE and I’ve seen the nightmare of getting a refund of the termination fee. So I spoke to someone in the online chat, they start noting the cost of £47, I explained about doing it through uswitch and that guy clearly didn’t want anything else to do with me. Although they said about the switching team refining the amount, they didn’t put my mind at ease. They also said if anything goes wrong initially they couldn’t help. Ok so that’s off putting.
now I’ve had a call from EEs sales team, they noted I had looked at the broadband offers, as soon as I mention uswitch, you would think I was a leper. Same spiel, any problems we can’t help on set up. He did offer the service for £42, however I’m still saving doing it online.
i was looking forward to joining EE, but now im rethinking. The whole thing is off putting. I appeciate they can’t match the cost, but if I’m a new customer., they should welcome the business not push it away.
