Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Service issue

Go to solution
Groseh
Visitor

‎23-04-2026 11:59 PM

We broadband has cut off, website is not allowing me to check the status of my area. Anyone else? 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Michael_D
EE Community Support Team

‎24-04-2026 09:21 AM

Hi @Groseh 

Welcome to the community.

If you are still having trouble with the connection this morning, you can use our text service to check the line, book an engineer appointment if needed, or receive a call back from our guides if no problem is found.

You can start this off by texting HELP to 66033.

Michael

View solution in original post

1 REPLY 1
Go to solution
Michael_D
EE Community Support Team

‎24-04-2026 09:21 AM

Hi @Groseh 

Welcome to the community.

If you are still having trouble with the connection this morning, you can use our text service to check the line, book an engineer appointment if needed, or receive a call back from our guides if no problem is found.

You can start this off by texting HELP to 66033.

Michael