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Samsung smart TV won’t connect to my ee wifi

Haighy1
Investigator
Investigator
  • image.jpgMy Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network settings and also there is no WPS button on the router so I can’t connect to it with that either, can anyone help?
20 REPLIES 20
xJilllSandwichx
Skilled Contributor
Skilled Contributor

Have you tried turning on compatible WIFI ?, its handy sometimes for certain hardware , the EE smart Hub 7 is very good thing is it has Dual Band WIFI 7 tech (2.4Ghz & 5Ghz), sometimes as its in a "Mixed" mode some equipment just gets confused & cant either see the connection or actually connect to it , i now have the Pro but until recently had the Plus & i have all sorts of things on WIFI really old stuff (Nvidia Shield 2017) , right up to the recent Samsung rage of phones X2 also two TV's fairly new 2 years & a laptop that had windows Vista when it came out !! (2007 lol) , some are 2.4ghz (laptop) others 5Ghz its a mixed bag here but they were all on that plus hub with no issues , i never had to go there myself but give compatible WIFI a try & switch off 5 ghz everywhere so all thats there is a 2.4Ghz signal.