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SW40J WiFi Extender not connecting from more than 1m

beanie_again
Contributor
Contributor

‎25-03-2025 05:28 PM

Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).

I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, without having a flashing orange light.

I have followed the steps below from another post, and it works great when connected using an RJ45 cable on ethernet - and continues to work ok when less than a meter away from the main hub, but if I power down and take a couple of meters away - flashing orange light is all that I get, constantly. The steps from another post:

  • Plug in ethernet cable to SW40J and router and wait for the solid turquoise light and leave it for a few minutes
  • Power down (and take the power cable out of) the SW40J extender, so it connects to the WIFI and leave it for a few minutes
  • Power down (and take the power cable out of) the SH40J extender
  • Power down (and take the power cable out of) the SH40J hub
  • Wait for 10-20s to enable the hub's RAM to clear before powering the hub back up and wait for solid turquoise light

Saw another post about resetting the device, which I have also tried without success - and I have tried leaving the device on the ethernet cable for a couple of days to allow a firmware update to happen - it is currently showing r2.64.6-R-1303886-PROD-1

Am I missing something, or are there any other tips or tricks for me to try?

Thanks in advance.

Paul

0 Helpful
22 REPLIES 22
Peter_W
EE Community Support Team
In response to beanie_again

‎27-11-2025 04:00 PM

Thanks for the update here, @beanie_again.

I'm glad to hear you noticed an improvement for a few months, and I'm confident our team will be able to help look into the new issues you've been experiencing here.

Please keep us posted on how things go!

Peter

0 Helpful
beanie_again
Contributor
Contributor

‎27-11-2025 04:50 PM

Thanks Peter!

Spoke to another helpful chap at EE and another replacement SW40J extender is being sent out, hopefully I have just been unlucky with the two previous Extenders. When it did work, it was great with much faster speeds - and the wireless printer worked!

Fingers crossed 😁

Paul

0 Helpful
Leanne_T
EE Community Support Team
In response to beanie_again

‎27-11-2025 06:18 PM

Hi @beanie_again 

Thanks for coming back and letting us know. 

Hopefully this is sorted for you with the new extender. 

Leanne 🙂

0 Helpful