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Rubbish Internet / lieing company

johnboil
Investigator
Investigator

Hi  guys I'm after some advice about my ee broadband account?

Basically a few weeks ago I swapped to EE broadband due to a EE advisor telling me I'm gonna get close to the 300mb package I'm gonna be paying for. Now! That the line is settled and my quit out period has finished I find out what the advisor told  me on the phone was a load of rubbish!!  

I now pay for 300mb (or 160mb is what I'm getting) just under half of what I was told!!  So now I'm left with slower Internet and more costly than before I swapped from talktalk!!  I 100% feel lied and cheated by EE sales!!  And I want out of the contract!!(without paying the leaving fee)  With the Cost of living crisis happenimg and EE staff are happy to lie to get customers in and it's not fair!! 

 

I literally pay more now for slower Internet so please can someone give me some real advice and not the crap I had off EE sales

 

Thanks in advance 

11 REPLIES 11
caldocherty
Visitor

You lucky man I'm getting 900kbps.

I regret moving to ee

@caldocherty   And you don’t say anything else other than that.    And thats your very first comment on here.      I’ll take hat wot( a pinch on salt until, you give more information. 
 What package do you have ?  What router ?  And please post router stats.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.