Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on 4g. How do I actually manage to speak to someone? I think it's the smart hub plus and I have 3 of the access points. Copper to the premises. No reported outages in my area. I'm in whatever the top copper broadband package is called, thanks
No, no landline. I did call ee but it just said the best way is through the diagnostic bot texts and hung up. I'll try the help message but is there a way to persist and actually speak to someone?
If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
If you are talking about the small white 4 mobile router I had on of these as a replacement for my wired router with claims of up to 100mb. Due to my location it never made more than 12 download and 2 upload, as confirmed doing a speed test. I eventually send it back and EE put me onto 150mb full fibre optic from BT which on average gives 450 mb for £30.
