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Router not switching on

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bwrighteyd
Investigator
Investigator

‎12-12-2025 07:03 PM

 

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Hi community! 

I have tried to speak to customer services and get told I need an engineer but I don't think I do. 

Earlier today my electric went so stopped power to the hub, it came back on and flashed a lot but then wouldn't switch on at all so I am assuming that this is more of an electrical fault than an inter etc fault as its doesnt turn on at all now. Am I right or no? 

 

Would I be best taking the router to the EE store to look at tomorow? Thank you in advance x

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XRaySpeX
EE Community Star
EE Community Star
In response to bwrighteyd

‎13-12-2025 10:31 AM

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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