Router just died

[PGT2]

Hi all. 

My router just stopped working. It won't turn on. I'm currently using my mobile data. Has anyone else experienced this? What's the process for EE fixing it/ providing a new router? I've searched their website, but haven't found the clearest directions. 

Cheers!

[Mustrum]

@PGT2   The quickest way would be to give them a call in the morning when lines open again.

But this Help Page may help in the mean time. https://ee.co.uk/help/contact-ee/technical-support/broadband-landline 

[Chris_B]

@PGT2  You need to call customer support about this so a new one can be posted out to you and a returns package for the now no functional one to be posted back.