Router is stuck on green light

[Neillee88]

Hi, looking for abit of help my internet has stopped working and my EE router is stuck with a green light and flashes once ever 20 secs I have phoned EE and they have told me it's the power cable which I can't understand if the router is lite up I have tried turning off and on and tried the rest button but no change.

Just wondering if there is anything else I can try 

Thanks 👍 

 

[XRaySpeX · Accepted solution]

@Neillee88 : The Power Supply of the SH+, which you have, is quite suspect anyway & EE are sending out replacements for it. It's delivering a below par power, so the router's lights still show or flicker. - See EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

[BatoutofHell]

Hello, we are having the same problem with the same box.

It looks like there was a power cut last night.  The wall socket is still working, but the internet is down and the router is showing steady green light.

I have switched off and on, then left off for several minutes, then pressed the reset for 2 minutes, but no change.  Can you help? 

If there is an issue with the router, should we contact EE for a replacement? 

[BatoutofHell]

22-09-2025 09:49 AM

Hello, we are having the same problem with the same box.

It looks like there was a power cut last night.  The wall socket is still working, but the internet is down and the router is showing steady green light.

I have switched off and on, then left off for several minutes, then pressed the reset for 2 minutes, but no change.  Can you help? 

If there is an issue with the router, should we contact EE for a replacement? 

[JimM11]

@BatoutofHell Yes, you would be better to contact EE CS to let them know that fact, they can also check from there end.

https://ee.co.uk/help/broadband/fix-problem/what-the-lights-on-your-ee-smart-hub-mean

[Neillee88]

Thanks for your help I'm still waiting on EE to send me out a new power supply cable hopefully this will be the problem. I will update once the new cable arrives to confirm the fix 

Thanks

[Neillee88]

Hi, I can confirm the power lead was at fault got the new 1 today plugged it in and now all working fine thanks for the help 👍

[XRaySpeX]

Good! Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.