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Router frequently loses DSL connection

mhepplewhite2
Investigator
Investigator

Screenshot_20260923-220038_DuckDuckGo.jpgScreenshot_20260923-220100_DuckDuckGo.jpgScreenshot_20260926-170034_DuckDuckGo.jpgMy recently acquired EE 'SMART Hub' router (post PlusNet which was free from issues, and IMO a much more useful router) keeps reporting DSL Connection Lost. I tried EE Chat but since there was not an issue at that moment, nothing obvious progressed. It is definitely the DSL, not wifi. Any advice on how to resolve the issue will be gratefully received. Thanks.

21 REPLIES 21
mhepplewhite2
Investigator
Investigator

@JimM11  thanks, you've been very helpful. I've just checked in on the log, we've had some reasonably interesting weather, and hey presto, all quiet on the DSL front since 29th september.

I did manage to get the old PN router connected ok. Was disappointed to find that the EE router couldn't operate in bridging mode i.e. WAN in from the PN device.

Presumably I could use the PN device as a remote wifi hotspot.

Thanks again.

@mhepplewhite2 Correct not a feature for an EE Hub to be doing so, you may have some success wan/lan connected for the two, but may be easier to use the PN Lan/Lan connected and as a wireless AP. Plenty info about on how to do.