Router flashing

[Elainem8012]

My router has been flashing aqua since early this morning, I followed all the online steps checked wires etc and still not working. Can anyone help ?? Please 

[Mustrum]

@Elainem8012   Hi, is your phone line working?

Have you reported a fault to the Broadband Care team?

See the help page for more details:

https://ee.co.uk/contact-ee/account-billing/broadband-landline 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Elainem8012]

Thank you for your reply I reported it and it’s been sorted thank you, something to do the green box at the end of the street. 

[Christopher_G]

Thanks for letting us know, @Elainem8012

Chris

[Elainem8012]

I contacted EE and it’s sorted now thank you.