Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi have an outage here, any reported troubles..
Hi I can't open my own website when connected to my EE broadband. When I turn off my wi-fi and connect via mobile data the website works fine. Any ideas?
Hello, I kindly need your assistance as my hub does not any signal and internet connection since morning. I working remotely and I urgently need your help to fix this
I am going to be leaving EE as an employee, and I am wondering what will happen to my broadband discount? Will it remain or go back to the full price? I’ve heard that when you leave, it goes to another contract so you get another 14 days cooling off ...
is EE broadband fast? As I’ve had problems with my broadband and refuse to resign my new contract with current provider.
I'm going to be away part of the year, letting my house as holiday let. I will take my landline phone out, but want to be able to check messages when I return. How do I set this up? Thanks
Hi, soon we will be moving abroad, and we have just subscribed to broadband a few months ago. Taking into consideration that we are moving abroad due to work, is there anyway we can cancel our contract without penalty? thanks
Hi. Hope I’m using this “help” correctly. I’ve just moved all broadband from BT to EE. I’ve connected phones and tablets to new Wi-Fi no problem but neither of my Cameras now seem to be able to connect to Wi-Fi. One is a Nest camera and the other is...
I have an EE broadband hub with an Ethernet cable that my delightful rabbit has bitten through, I can't buy one through EE and need to try and find a suitable one, Google searches have said there are a different types, I'm not a techy person in the s...
I'm currently on FTTC with the master socket located in the upstairs home office with the router and all of the office equipment. If I move to FTTP how will EE get the new connection upstairs to the router in the office? I'm assuming that they'll bri...
