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Router flashing purple in new property

ryann02
Visitor

‎01-04-2026 06:05 PM

I moved into a new house this week. 

Told EE, got the broadband moved over to the new address. Had the text this morning to say service should be active etc. 

I was told when moving the service over I would not need a new router and should plug it in to the new address the day before the services resume. 

The router seems to just be flashing purple with no connection on any devices. 

any suggestions?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-04-2026 06:44 PM - edited ‎01-04-2026 06:51 PM

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Flashing Purple could mean the router is connected to the wrong type of BB. To what is the router connected to & from which router port?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎01-04-2026 06:59 PM

@ryann02 About here, What the Lights on Your EE Smart Hub Mean | Broadband Help | EE

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