Community Activity

Now TV

I have switched from BT where everything was great. I  can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem...

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Valued Contributor
  • 12026 Views
  • 87 replies
  • 38 Helpful

£30 taken

Hi, I've also encountered a similar problem whereby I have ordered a pay monthly contract on a Samsung Galaxy S25 Ultra, the upfront payment has been taken, however I haven't received a confirmation email, so no tracking number, or order number, and ...

Not off to a great start

I completed my order through online chat on April 2nd. Told the chat agent that I didn't have a telephone line installed and asked if it were a problem. "Nope".Chat Agent forgot to add the spare free box so now I need to wait until the install is com...

D4v1e by Investigator
  • 124 Views
  • 7 replies
  • 4 Helpful

What is flexi plan

We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it 

Where is my order?

I placed an order for a ‘good as new phone’ a couple of days ago, have had an acknowledgment but nothing since.i actually placed an order for this same phone a few weeks ago and immediately got a text message to say there was a problem and to contact...

No landline

Changed to EE for broadband, home phone and mobile on 19th March and after ages spent on phone trying to sort it out here it April 24th and still no active landline. Considering I'm a full time carer for my husband and have health issues myself I wou...

Chris764 by Investigator
  • 42 Views
  • 4 replies
  • 1 Helpful

Sim activation

Hello I've purchased a SIM card off of Amazon I was meant to activate it and have unlimited messages calls and data but I've currently got none of them 

Dramatic changes in 5G Internet speed

For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about p...

screenshot-speed-test.png
thusband by Valued Contributor
  • 13 Views
  • 2 replies
  • 0 Helpful