Returning bt equipment
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29-01-2025 06:26 PM
I have changed over from Bt to EE and need to send back my tv box and hub to them but have o information how to do this, could any members help with this please
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29-01-2025 09:00 PM
@Briman : Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-01-2025 07:53 PM
They’ve sent you a plastic bag and a label for Royal Mail, yes?
Parcel it up, stick the label on the bag, take it to your local Post Office, get the chitty with a tracking number on it, and KEEP THE CHITTY AND PUT THE TRACKING NO IN THE RM APP so you can see it got there (somewhere in Scotland IIRC).
Its not unknown for them to claim they never got it, so proof via the app is handy.
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
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29-01-2025 09:00 PM
@Briman : Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-01-2025 03:10 PM
Thanks for your help I phoned the number gave me which I knew but I was not sure what number to press so thanks for that which will be useful in the future

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