Returning broadband equipment

[Morande0]

Hi, recently accidentally sent my mobile phone  using BT prepaid postal slip. Delivery was made to Scottish distribution, I have communication the phone was delivered by Royal Mail. The prepaid postal  slip was for the return of my BT equipment/ EE.   How can I possibly contact them to send my phone back to me 

[Schockwave]

Hello @Morande0 ,

Welcome to the community,

Why did you send your phone to EE? That was a stupid thing to do, I would suggest ringing customer service and speaking to them.

[Leanne_T · Accepted solution]

Hi there @Morande0 

Thanks for coming to the community. 

Please give us a call and our guides will take a look into this for you and see what they can do to help.

Let us know how you get on. 

Leanne.