I'm being charged for a BT router that I sent back, using the supplied label, bag and the box from my new router, months ago.
I'm usually pretty easy-going, but am tempted to be bloody-minded in this case and ditch EE at the first opportunity. I don't want to stay with an outfit who starts off on the wrong foot particularly when they are far from the cheapest. I would happily return the 4G router rather than hand over fifty quid - it doesn't work well here - and the Wifi extender - it is completely unnecessary.
Some means of contact other than phoning up would be useful for a start - I have had very few positive experiences with call-centres.
