Returned Direct Debit not refunded + mobile data not working

[Lilianny]

Copia y pega este completo 👇

I want to make a complaint about a £59.17 Direct Debit payment taken from my bank account on 2 September 2026. Lloyds shows the payment as “RETURNED DD” and shows £59.17 as returned, but I have not received the money back in my available bank balance. Lloyds told me to contact EE. Please investigate where the returned £59.17 went and confirm the date and destination of the refund.

I have also had no mobile internet/data when I am away from home for 5 days. I need mobile internet when I am outside because I use it for work and everyday activities. I have already paid my EE bill, so I do not understand why my mobile data is not working.

This situation is causing me serious inconvenience. I need EE to investigate both the missing £59.17 refund and the mobile data problem urgently and resolve these issues. I do not want to make another payment for the same £59.17 until this issue is resolved.

[Mod edit: Added title]

[JimM11]

@Jvuitton1980 This is a public Forum so nothing goes any further than what you post, either call EE CS direct and make the complaint, or fill out the form as advised earlier in the post, later is response within 6 weeks. If payment is your issue then accounts is the help area to goto with the contact us.

[XRaySpeX]

@Lilianny : I don't understand. If you have not received the money back in your available bank balance then what is the transaction in your bank statement labelled “RETURNED DD” and showing £59.17 as returned?

This public user discussion group is not the correct platform for raising complaints upon on EE nor for demanding fixes from EE . 

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Schockwave]

@Lilianny , just to add, are you in the UK and are you on pay as you go or contract? Your query is a bit mixed, as you have put this in the broadband/landline thread rather than mobile, which I suspect is where it should be, if you have no network.

Were you late in making the payment and that is why you have no network working when away from home?

Please explain, need more information in order to help you.