Replacing EE Smart Hub with DECO

khmatheson · ‎20-09-2023

I am trying to replace my EE smart hub with a pair of DECO S7 units.
I have FTTP, so want to connect the DECO to the ONT

On the DECO app, it’s asks for my broadband username and password - where can I get this from?

@XRaySpeX ???

XRaySpeX · ‎20-09-2023

You may use either as long as you get the pwds right to go with them.

If the EE Username is PRODUCTIONHQNUN*********@FS, its pwd is HQNPASS********* . The BT pwd is BT.

URGENT: Obscure the digits in your EE Username PRODUCTIONHQNUN*********@fs from this public site.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Mustrum · ‎20-09-2023

@khmatheson have a look at this Help page, it should have everything you need, but shout up if you need more info.

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

khmatheson · ‎20-09-2023

Mustrum · ‎20-09-2023

@khmatheson you can use either. Do you have the password for the PRODUCTION username?

There is a help desk page that helps you work it out, and is a shortened version of the username, but not sure where they moved it to!

XRaySpeX · ‎20-09-2023

You may use either as long as you get the pwds right to go with them.

If the EE Username is PRODUCTIONHQNUN*********@FS, its pwd is HQNPASS********* . The BT pwd is BT.

URGENT: Obscure the digits in your EE Username PRODUCTIONHQNUN*********@fs from this public site.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

khmatheson · ‎20-09-2023

Thanks, I just left the password section blank and it seems to have worked???

XRaySpeX · ‎20-09-2023

Yeah! 'BT' or blank.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)