01-07-2022 02:18 PM
Hi all,
I've recently been set up with Full Fibre FTTP Broadband through EE. I work from home and however have since noticed that I can no longer connect to my work computer remotely (via VPN) as I have been able to do previously. I've looked through this forum thoroughly and have find multiple people with the same issue that is (regardless of EE's denial) an issue with the SmartHub routers they provide.
I therefore wish to replace the router with one of my own but have a couple of questions.
1) Does anyone have a reasonably priced suggestion for an alternative that would work with the FTTP set up I have (I assume any router will do with this setup as I don't believe there is a requirement for VLAN)
2) I have a mesh network of BT WholeHome wifi disks that handle the wi-fi network so it's not actually a requirement to have wifi built in
3) Once I have a new router, where do I source the information required to set this up. I believe there always used to be a username (email?!?) and password that was required to set up any new router (or is this passed down through the line?)
Thanks in advance for any assistance you can provide.
Solved! See the answer below or view the solution in context.
27-09-2025 04:01 PM
Thanks Jim. It definitely is the router. It can’t be found by any device and keeps resetting itself.
27-09-2025 04:10 PM
@SBarwell75 No problem just incase you where not aware off the EE Smarthub+ PSU failures going on currently over the last six months or so!
Hub not connecting. - The EE Community