The engineer attended site today and confirmed that there are no lights showing on any ports at the CBT, indicating a likely network-side fault. As a result, all users at Compass Industrial Park are currently without service and the issue is impacting the entire site.
Given the widespread outage affecting multiple customers, we kindly request that this matter be escalated as a priority and that an urgent engineering investigation is arranged. Service restoration is required as soon as possible, as the ongoing disruption is having a significant impact on business operations across the park.
Please provide an update on the escalation and the expected timescale for resolution at your earliest convenience.
