Industrial 4G LTE router won't connect to EE

[vwvanmanjs]

I have a USR G808 router, it won't connect to EE

https://www.pusr.com/support/downloads/usr-g808-datasheet_V100.html

The SIM works properly in my phone and also in another 4G router. I have tried the standard APN settings, as well as every other combination I can think of. I can see it trying to handshake with EE but failing to connect.

I have tried a Vodafone SIM in it, and that just worked (with the Vodafone APN settings).

I have asked USR technical support how to turn off IPV6, in case this is the problem. I have also asked them how to add MCC and MNC details.  They haven't replied yet.  But this doesn't feel like their issue, it feels like something at EE's end.

I tried calling EE, but was told that they only support their hardware! I thought they were a network, not just a device supplier.

Any ideas or help, are greatly appreciated.

[Christopher_G]

Hi @vwvanmanjs 

Welcome to the community.

The test that you did with the SIM card is about as far as our technical support team can support you with. Using the SIM in an EE supplied device shows that the SIM is being served with a data connection. Hopefully that USR technical support team can help you amend the settings so that it works with our network.

There could also be other users here in the community who have managed to get round similar problems in the past.

Chris

[EssexBoyEE]

Which Region is the Router designed for, it will probably be the last Digit's or Letters after the Model Number.

This looks like a Dual Sim Fall Back Router, so the correct APN Settings will need to match each or which Sim is in Use and the correct Sim Slot for use or for Fall Back.

If you dont mind me mentioning this but it looks like the Router Specs are CAT4 (Pre LTE A / 4G+) so when working its not really going to give you the full benefits of Modern 4G Networks.

[vwvanmanjs]

Thanks @EssexBoyEE 

It's the European version

The exact model is USR-G808-EE
I have checked the frequencies and the EE seems to use:
800MHz B1
1800MHz B3
2100MHz B1
2600MHz B7 or B38
From the datasheet the modem uses
TDD-LTE B38/B40/B41
FDD-LTE B1/B3/B5/B7/B8/B20
WCDMA B1/B5/B8
GSM/GPRS/EDGE B3/B8

I don't need speed with this device, just reliability, hence the dual SIM version.

Yes, I put the APN details in for the correct SIM slot.

You don't happen to know which protocol EE uses to communicate with client devices?

Thanks again

Thanks again

[vwvanmanjs]

Thanks @Christopher_G 

As I said, I thought that EE was a network provider, not just a purveyor of mobile enables devices.

It would be very useful to know which protocol EE uses to communicate with the client devices.

It would also be nice to know what is going on with IPV4 and IPV6 as lots of people seem to have trouble with this.

This is the kind of query that technical support should be able to help with, rather than just reading a list APN settings that are freely available online.

Thanks again

[EssexBoyEE]

It depends on the Area and Traffic loadings, EE use B1, B3, B7 and B20, with B1, B3 and B7 being the ideal for Data use, EE also using Multi Band Carrier Aggregation across a Mix of Bands as well as MiMo but sadly you will limited to One Band Only and its single Bandwidth without CA on this Device, the Single Band in use will be presented to you from the Networks Mast.

[EssexBoyEE]

Is this Router Brand New (out of the Box) or pre owned, if the later, then it might be worth doing a Factory Reset, also does the Router have any Band Locking or Cell Locking? ( a lot of the Industrial Routers do) if so, after a Factory Reset this should be reset for None (ie, All Bands Selected) but its also worth checking Manually.

Recommend Settings for the APN is 

Everywhere, IPV4 and PAP.

[vwvanmanjs]

Thanks again @EssexBoyEE 

It's brand new, I have tried so many settings that I have also factory reset it a few times.

I think that the problem may be IPV6 related, I've asked the manufacturer how to force it to use IPV4, as it's not obvious in any of the settings. I think that should be able to add a script to do this though.

It also doesn't appear to have Band Locking or Cell Locking.

I can see it trying to connect to EE it both sends and receives packets but doesn't complete the handshake.

Thanks again for your ideas

[vwvanmanjs]

Thanks @EssexBoyEE 

PAP seems to be the authentication protocol, this router supports numerous communication protocols once the connection has been established. I'm not an expert but thought that the answer may be using the correct option.

[EssexBoyEE]

If IPV4/6 Settings are available it should be within the APN Profile somewhere, set it to IPV4 Only rather than IPV4+6 or IPV6. unless the Router is using a very old DUN Script Settings that use the DUN Setting to configure each New Connection (Very Unlikely but possible)

First off what EE Network Signal Information are you getting, if you dive into the Routers Setting its should tell you Signal Quality Settings ie, RSSI, RSRP, RSRQ and SNIR.

Does the Router use External Antenna Ports for 4G, if so are these set up with the |Correct Antenna for the 4G Bands.