A few weeks ago my BT contract had expired so negotiated a new extension with increased speed. At the time I was told I would be moved to EE and it was agreed that I would be supplied with a new EE Smart Plus Hub and I would be sent a bag to return the BT Router.
The bag arrived but no new hub. When I rang yesterday I was told EE would not send me a new hub as my old BT was "good enough", they could only replace it with another BT router! It was suggested that there had been a miss communication or I misunderstood. This was not the case I was quite explicit and was told I would get the EE Smart Hub Plus.
The discussion went round around, including being told there was no email to which I could write and complain. If I wanted to raise a complaint he would raise it for me and resolve but the resolution was I would not get another hub (judge & jury!!).
When I make an agreement I expect EE to stick to it. There was no misunderstanding!
Come on EE stick to your part of the agreement I made when agreeing to stay with BT/EE when I could have gone elsewhere.
