Recent upgrade to EE Wifi 7 - Smart Wifi PRO will not pair

[philb452]

Trying to pair wifi pro with smart hub pro

With wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee app

remove ethernet connection and back to flashing orange.

did a factory reset and was able to starting pairing with ee app, got as far as flashing aqua, left is overnight, still flashing aqua this morning and still not paired.

I have gone from poor wifi signal in my home office, was encouraged in store to upgrade to wifi 7 and now I have no wifi in my home office.

Seems next to impossible to get help from directly from EE.

so any help from the community much appreciated.

[c0ntax]

@JimM11 ah okay. I might try that in a couple of days. Too scared of potentially not being able to reconnect the extender after trying to get it paired and connected for 3 days 😬

[JimM11]

@c0ntax Don't blame you, they just do not make it easy, if you have a working app, that might show you devices connected to the extender, but best just leave the sucker alone and let it find it's way connection wise!