Recent changes for using own modem/router?

[asbestian]

Hi, 

until yesterday I successfully used my own modem (DrayTek Vigor 130) and router (Asus  RT-AC86U). 
However, for no apparent reason it stopped working as of yesterday. Modem and router seemed to work fine
(no issues indicated by LEDs or something similar), but without providing a functioning internet connection. I checked cables, etc. All seem fine. 

Did EE change any of their internal settings that effects on how to use own modem/router?

Thanks and kind regards

[bobpullen]

ADSL or VDSL?
Are you able to share the WAN configuration from the RT-AC86U?
Is there anything telling in the router logs?
Do you have any EE-provided equipment at your disposal that you could temporarily swap in? 

[asbestian]

Hi, 

thanks for your reply.
I have swapped to the EE-provided router this morning and it worked without problems. (Hence, I don't think that it's related 
to faulty cables.)
I had a look into the router logs before and nothing outstanding caught my eye. 
I haven't had a chance to look into the Draytek modem logs yet. 

ADSL or VDSL: Tbh, I don't know off the top of my head. How would I find out? I have a normal fibre broadband contract (not fibre plus).

I ran my Draytek-Asus setup for more than a year and it stopped yesterday out of the blue. Is there any chance that EE has changed how the username/password is verified on the modem side or anything like this?

I will have a look into the modem / router logs again, but I am clueless what the issue could be at the moment. 

[asbestian]

PS: The Asus router showed a functioning Internet connection the whole time. Generally, it would show there is a problem with the connection via a red LED.
It might be the modem. Although it didn't indicate anything via its LEDS either. 
Hence, I wonder about the possibility whether the issue stems from EEs side. 

[Mustrum]

@asbestian   did you originally follow the settings in the Help pages?

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/what-are-my-home-broadband-inte... 

You mention username in the modem, but I would have expected the username and password to be used in the PPOE settings in the router.

HTH

PS  normal fibre / fibre plus is VDSL.

[XRaySpeX]

What is  the BB Username you put into the ASUS but obscure your names & any numbers in it?

[bobpullen]

@asbestian - sounds like you have a VDSL connection.

Sharing the WAN configuration from the RT-AC86U would be the next sensible step, although I doubt it's username/password related if the Asus router is reporting an active Internet connection. I'd be interested to know what your MTU is set to though (there's probably a stated value for both the router and modem somewhere in their respective configuration pages). 

I'm not aware of anything that has changed recently on the network.

[asbestian]

Thanks for your replies.
I am away for a week, but I will supply the WAN configuration and MTU when I am back.  

[asbestian]

Hi, 
this morning I have connected the Draytek 130 and the Asus router again in order to check for WAN connection.
Guess what...         ...it suddenly worked again. I have no clue what the issue is/was, but it works again as before. 

The configured MTU is 1492 and MRU is 1492. Does this sound okay?

Btw, I was not able to access the web interface of the Draytek 130 modem. I tried the typical addresses like 192.168..., but 
no luck. Doesn't it listen to any ip address if it is configured in bridge mode?

Anyway, thanks for all your replies. I consider the issue sorted and hope that the issue doesn't occur again. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

MTU/MRU = 1492 is fine.