wifi problem

[Michael4658]

just add my EE broadband fitted yesterday 23/11/23 but cannot get wifi on my mobile phone as cannot use internet on phone.

[Leanne_T]

Hi @Michael4658 

Thanks for coming here 🙂

Can other devices connect to your WiFi network? 

Leanne.

[Michael4658]

Hi Leanne 

thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed 😥 all i what is to get this sorted out and one happy new customer.

Michael 

[Michael4658]

Hi Leanne 

thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed  all i what is to get this sorted out and one happy new customer.

Michael 

[Leanne_T]

Hi @Michael4658 

Thanks for coming back to me. 

What happens when you try and connect to the WiFi does this show on your phone and other devices as connected? 

Leanne.

[XRaySpeX]

Are you seeing the router's network name in the list of WiFi networks on your devices & are your supplying the router's WiFi pwd to it?

What happens when you try?

[Michael4658]

Hi i am trying to log into my wifi network wifi but the password is not working as i am trying to set up and new device with wifi but cannot discover the wifi.of the other device.

Michael 

[XRaySpeX]

@Michael4658 : Which router is providing your WiFi?

[XRaySpeX]

Posted in the open:

---

@Michael4658 wrote:

Hi my wifi password is not working with my wifi network  i am using a smart hub sh31b and only add  installed on thursday i am a new customer.

[XRaySpeX]

@Michael4658 : Login to your EE SH+ at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Advanced >  Advanced WiFi page you should be able to see your WiFi password in clear & change it if you like.