Re: wifi problem
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24-11-2023 12:22 PM
just add my EE broadband fitted yesterday 23/11/23 but cannot get wifi on my mobile phone as cannot use internet on phone.
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24-11-2023 02:39 PM
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24-11-2023 04:56 PM
Hi Leanne
thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed 😥 all i what is to get this sorted out and one happy new customer.
Michael
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24-11-2023 04:57 PM
Hi Leanne
thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed all i what is to get this sorted out and one happy new customer.
Michael
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24-11-2023 05:05 PM
Hi @Michael4658
Thanks for coming back to me.
What happens when you try and connect to the WiFi does this show on your phone and other devices as connected?
Leanne.
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24-11-2023 05:08 PM - edited 24-11-2023 05:09 PM
Are you seeing the router's network name in the list of WiFi networks on your devices & are your supplying the router's WiFi pwd to it?
What happens when you try?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-11-2023 02:33 PM
Hi i am trying to log into my wifi network wifi but the password is not working as i am trying to set up and new device with wifi but cannot discover the wifi.of the other device.
Michael
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25-11-2023 02:35 PM - edited 25-11-2023 02:38 PM
@Michael4658 : Which router is providing your WiFi?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-11-2023 04:58 PM
Posted in the open:
@Michael4658 wrote:
Hi my wifi password is not working with my wifi network i am using a smart hub sh31b and only add installed on thursday i am a new customer.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-11-2023 06:07 PM
@Michael4658 : Login to your EE SH+ at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Advanced > Advanced WiFi page you should be able to see your WiFi password in clear & change it if you like.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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