21-09-2023 07:35 AM
Why is my broadband not working its been down for a few days know
21-09-2023 09:37 AM
Thanks for coming here.
Do you have home broadband or a mobile broadband device?
What colours are showing on your router?
Leanne 🙂
21-09-2023 01:46 PM
@DeniseBayles23 : Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?