12-02-2022 06:35 PM
Hi ,
I have no connection in my broadband
12-02-2022 06:46 PM
@Alaahassan Hi and welcome to the forum.
You have posted in a solved thread, it would have been better if you had started your own thread.
However, if you run through the points in @XRaySpeX post we will be able to help you.
12-02-2022 07:13 PM
@Alaahassan : Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?