When is my router going to arrive. You have billed me but not delivered it.

[AndrewG]

I am in the same situation. 
Yesterday 900mbps was installed and router not come because was send used ROYAL MAIL.
So i using my own router with login and password from old fibre EE router. But i am not happy because on begin speed was over 900mb/100mb (dl/ul) and from 10am is just 40/10

Courier Tracking Events for MQ_hiddennumbers_GB
Date	Time	Incident Description	Location
		This parcel has been tracked using Royal Mail Extended tracking, therefore the first entry (highlighted in green) is the latest major status update which will be shown publically to the recipient if they track their parcel at www.royalmail.com.
06/12/2022	21:41:01	We have your item at Northampton Peak Parcel Hub.
06/12/2022	21:41:01	Item Received	Northampton Peak Parcel Hub
05/12/2022	17:08:16	Sender despatching item

[AndrewG]

And it happened after midnight after 7 days only:

I am lucky as not sended back my mobile broadband router.

Fault reported. Engineer come in monday 😤

[Leanne_T]

Let us know how you get on after the engineer has been to get this looked into @AndrewG

Leanne.

[AndrewG]

OK

[AndrewG]

After engineer come he found in this grey box outside home fault (coused by frozen -9).

Was some kind of plastic with metal around which slope from clamp... Or something like this 🙂

Anyway is OK now 🙂

[Mustrum]

Good to hear, glad you are back up and running.