I changed from BT broadband to EE in April 1924 and have been unable to access my on line account ever. Message says “not your fault, it’s ours. We are working hard to solve it”. Really? Now middle of October and still not paid anything. If I had not called the very unhelpful help line they would not know about it. Will they really be able to hit me with a bill for umpteen pounds when they eventually solve the “not my fault” problem?
When I switched from BT to EE I was told that EE provide the broadband service but billing would still be handled by BT. Then 10 days after my new contract started I got an email from EE saying my bill was ready for payment. I had quite a healthy credit with BT at the time and when I logged in to their website there was a message that my credit had been returned, so I cancelled the DD and set one up with EE.
