Terrible RIP OFF service from EE

[SeLeJ123-]

I feel the same, I was tricked into switching to EE so they could turn off my wired phone line, which will never be switched back on, but which worked PERFECTLY.  I asked to move from BT (where the broadband was running through the phone line) because I thought I would be getting a better deal, BUT I wanted nothing to change, I wanted to keep my phone line and phone number, so they moved me over for the same cost of BT, but they switched off my phone line, so same price but less services.  Now I have constant, and I mean, constant problems with the internet dropping out because where I live is NOT ready for digitalisation.  They sent me a plug so I could pick up the digital phone line, which is NOT what I want.  I want my wired phone line switched back on.  I want my internet to work again.  It's a joke.

[Peter_W · Accepted solution]

Good afternoon @SeLeJ123-.

Welcome to the EE Community.

As Full Fibre is rolled out to more and more places, this is increasingly becoming the main means for delivering broadband, and the traditional copper network is gradually being phased out. 

We're also using this for new home phone connections on both BT and EE via Digital Voice, so if you've been moved as part of a contract renewal we would expect this to have been carried over as part of your package too.

I can completely appreciate how important it is for this service to be reliable, and when you'e experiencing these outages, I would definitely recommend running our fault checker here. 

This will check everything out, and if needs be make sure you're either put in touch with a member of our team, or have an Openreach engineer booked for further investigation. 

Peter

[Chris_B]

@SeLeJ123-  So when Open reach finally switch off and remove the old phone line what you going to do then.     Analog phone lines are being phased out. It’s now or later you’ll be on digital.