TV Internet connection

[S2y]

Hi folks

Completely new to this forum, but hoping someone might be able to assist and I can't find a 'contact us' facility to ask the company.

I have broadband, the wifi from which is, although not quite as promised, absolutely fine for my needs on laptops and phones, pretty well anywhere in the house.  However, my smart tv is appallingly poor, with constant buffering on all stations, Netflix, etc.  I assume that the same wifi should be the same for both, so why is my tv not performing in a similar way, please?

Any help would be hugely appreciated.

[XRaySpeX]

See, that wasn't so hard! Those tables are not requested for you to understand but for us to advise you.

It's not that you are not the slightest technically minded but that you are not the slightest bit security minded, which is highly dangerous for someone going on the Net  

[XRaySpeX]

For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your TV to the 2.4 GHz SSID if it can't do 5GHz well.