Re: Smarthub frequent reboots
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30-05-2022 11:17 PM
They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT , these 2 log events says it all , ee no ipv6 as there behind , there system cant handle it so when router gets request from any ipv6 device , web request ect it fails , the only way is to claim loss of service and join a service that works , roll on starlink if only it was more affordable.
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31-05-2022 11:07 PM
there is nothing wrong your end , its there end and they know it , out of interest does is reboot at same times ie 20 to the hour every 2 hours?
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31-05-2022 11:10 PM
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31-05-2022 11:12 PM
Not internet lol , mostly mobile lol its everything but mainly BB
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31-05-2022 11:31 PM
@DJSHAMONIX : What exchange are you on?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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31-05-2022
11:35 PM
- last edited on
01-06-2022
07:51 AM
by
DanielPA
WHERE my screenshot go , and it doesnt matter what exchange im connected too, the fault lies with EE end of
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31-05-2022 11:36 PM
https://istheservicedown.co.uk/status/ee
check your self
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01-06-2022 06:31 PM
See thread below - being reported by others too. Have you heard any update?
I have exact same since beginning of last week. FWIW - i'm 30 years IT pro. Without any further info, my bets are on cab hardware changes....
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02-06-2022 08:20 AM
Morning everyone.
Our support teams are currently investigating this issue so our Customer Care Teams should be aware, if you have called us on 0800 079 8586.
Did they mention if they've added your details to the support ticket?
If not, please give them a call and they will get this added.
Thanks.
Leanne.

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